Contact us
If you have a question or something went wrong, write to us. For anything about a specific project, the support section inside your account is the fastest route.
Which route to pick
Each route is built for a kind of question; picking the right one gets you an answer sooner.
A problem with a project
Message us from the support section in your account — the project and its state are visible to us there.
How something works
There is a good chance the guides already answer it, and in more detail.
A question about cost
Every service's rate and the whole billing logic, on one page.
Send a message
Contact details
info@booqai.app
Phone
09353861660
Common questions
How long until you reply?
Usually within one working day. Anything about a specific project is handled faster from the in-account support section, because the project and its state are in front of us there.
How do I top up my wallet?
From the wallet page, through the payment gateway. VAT of 10% is added at this step only.
How long does processing take?
It depends on the service and the length of the file. The interactive services — transcription and multi-speaker — pause mid-way for your review and do not continue until you approve.
Can I see the cost before paying?
Yes. On the project page the estimate updates as you change options, and the exact figure appears before you confirm.
My project failed. Do I get a refund?
Yes, automatically and in full. If you do not see the refund in your wallet transactions, send us the project number.
I want my account deleted.
Ask through this form or from the support section. Download anything you need before you do.